Ottawa Citizen >> City bus service at the 'peak of the peak of detours'

By Jon Willing

OC Transpo’s top manager says the service is “at the peak of the peak of detours” because of downtown construction, creating a “fragile” network that relies heavily on buses redirected to routes in response to demand changes.

“I’m sensitive to how important this is for our customers because any cancelled trip or any impact to our customer is important because we’re here to serve them and we care very much about their service,” John Manconi said after a transit commission meeting Wednesday.

Coun. Tobi Nussbaum, a transit commissioner, won support to put the cancellation rates of Routes 6, 7 and 12 on the agenda. Those routes, which pass through the core, had a slightly lower rate of service delivery compared to the rest of the bus system over the first three months of the year.